"So because of a bug in your software my device is dead," I said. "Now you want me to pay $150 to replace it.""It's not a bug in the software," he fired back. "It's a problem with your hardware. Your home button is broken. I can try to put it in restore mode, but it's not able to sense that I'm holding it down."He then held the power button for a couple seconds, then pressed down on the home button and I watched as the device took a screenshot of the disabled message. "See," he said. "See how it's taking a screenshot. I can't hold down the button. I can try if you want me to..I can try to put it in restore mode."I let him give it a shot. When it didn't work after a few tries, I told him to stop. The others had tried at least 30 times. What was the point?.
I appreciated that, And frankly, that kind of customer service was part of the reason I bought Apple products, I knew I could walk into an Apple store and get some help if something went wrong and that if I was a few weeks out of warranty, they'd cut me some slack, Or crystal clear protective kit case with glass screen protector for apple iphone xs max - crystal clear if my hard drive failed after less than two years, they'd replace it, particularly when they'd already done a recall on other, newer drives (alas, no, that didn't happen), The same can be said for brands like Bose, which sells products at premium prices but is known for offering excellent customer service and replacing its expensive noise-canceling headphones if they break..
Of course, when your products become incredibly popular, it becomes a challenge to deal with the throngs of customers, many of them total tech novices, who come into your stores asking for help. I know it's a challenge, and I also know that some people may have had better customer service experiences than I've had the last few times I've gone to an Apple store with a problem (if you've had either good or bad experiences, feel free to describe them in the comments section). Apple Insider recently reported that some big changes are coming this fall to the Apple Care and Apple Care+ programs. If the report is accurate, it appears that Apple will offer a subscription service for Apple Care that covers multiple devices, as well as more "in-house" repairs that cut down on the number of devices that have to be replaced. (In my case, repairing my device was not presented as an option.).
A source told Apple Insider that, "The way it is now, if almost anything is wrong with crystal clear protective kit case with glass screen protector for apple iphone xs max - crystal clear an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an Apple store or sent in for mail-in repair, Now we are starting to actually repair the products and return the same device to the customer."It's unclear if this will mark a change in Apple's overall customer service philosophy, You'd hope that the new programs will be designed to make Apple customers happier, However, the article mentions that the new in-house repair program is designed to save Apple money -- potentially up to a billion dollars a year after the new program is rolled out across the world -- which should make Apple's shareholders happy..
But I digress. Back to story. It's not quite over yet. The recycle optionAfter my heated exchange with the supervisor down at the Genius Bar, I went upstairs and spoke to a woman who was standing in the back of the store. Looking for a second opinion, I asked to speak to a manager. She said she was a manager. In fact, she was the senior manager of the store. I told her the situation and showed her the message on my disabled iPod and how the geniuses had tried to restore the device but had failed.