He was nice guy. And so, too, was the next guy I got passed onto after the first guy couldn't get the iPod into DFU mode. The first guy tried maybe 10 times while the second guy tried close to 20. Around the 10th try, he also made a comment about button issues and remarked that since it was a second-gen Touch it had been around for a while. "It's not a second-gen," I said. "It's third-gen."I told him I probably wouldn't have bothered bringing it in if it was second-gen. But the third-gen still ran a lot of games fine and it made for a good Spotify or Sonos remote. I hadn't used it that much and the battery still held a charge, so it seemed worth saving.
"The third-gen had a camera," he said, "No, you guys started with the camera in the fourth-gen.""No, I had a third-gen, I bought one."I had urge to tell him, "Trust me, I do this for a living." But I thought that would be rude, so I told him to Google it, When his image search came up with a camera-less iPod Touch, he didn't believe it, He then took the serial number off the back of my device and keyed it into his system, "You're right," he said, "It is a gen three.", He then went back to trying to get the device into DFU mode, In the midst of all this, there was a woman sitting next to dual-layer protection for iphone 8 plus me at the bar, having some problem with her e-mail account, She wasn't getting any e-mail on her iPhone 5, She had a Time Warner Road Runner account, Apple told her it was a Time Warner issue, so they had her call Time Warner on a second, store-owned iPhone 5, After she spoke with Time Warner, she told the genius who'd been assigned to her (my first genius) that Time Warner said it was an Apple issue..
The genius disagreed, but took another look at her phone. At that point she muttered something to me about "how this never happened with my old Samsung phone," which prompted me to pull out the Galaxy S4 review sample I had in my bag. I stuck it on the bar between us. "You want to play around with this while you're waiting," I said, entering into a real-life parody of a Samsung commercial. "Do you think it's better?" she said without taking the phone. I looked up at my genius, who, to his credit, was ignoring us and working diligently to get my iPod in DFU mode.
"So what happens now?" I asked, "Well, the device needs to be replaced," he explained, "We have replacement devices.""You do?" I replied hopefully, "We don't sell them," he said, "But we have them for people who need them replaced, But here's the bad part.."I knew what he was going to say next, but it still hurt a little when he said it, "Since you're out of warranty and don't have Apple Care on the product, you're going to have to pay $150 if you want to replace it."He took a look at the sour expression on my face and added apologetically, "I know, I'm sorry, That's just the way it is.""Do you know how many Apple devices I have?" dual-layer protection for iphone 8 plus I said, "Why don't you take a look at my account? You can't replace a lousy third-gen iPod Touch that was working fine until it disabled itself for 43 years?""I know, sir, But that's just the way it is."For the moment, I remained calm, I asked to speak to a supervisor..
Siri, we have a problemThe reason I'd asked for a supervisor is that in the past I'd had some luck at Apple stores speaking to a supervisor after an initial floor person said I couldn't do something I wanted to do, like return an unopened $50 iTunes card that I'd received as a gift and put have that amount credited toward the purchase of a hardware product. This time, however, the hammer came down hard. After being briefed by my genius, the supervisor came over and reiterated what my genius had told me, but he skipped the apologetic tone. He said the device had to be replaced.